So let me tell you how Barnes and Noble gave me the poop end of the stick...
Rainbow Rowell sent out this tweet, so I called one of he Omaha stores and asked for a signed copy to be shipped to me. Of course, after being excited to open up my package, I found a naked title page! It was not signed (insert angry emoji).
FYI, both Omaha Barnes & Nobles have signed copies of all my books, INCLUDING LANDLINE, right now. And they'll ship! pic.twitter.com/kp7bKnDfOtThe worker literally did an online order for me. I could do that by myself and save a lot of time! Also, why would I call from across the country just for that? Ugh, the incompetence!!
— Rainbow Rowell (@rainbowrowell) July 2, 2014
The mistake wouldn't have bothered me as much if I didn't have to pay for it. Maybe the bookseller was in the middle of something and didn't hear me or was having a bad day. I don't know what caused her to make the error, but I ended up having spend 10 minutes to reorder a signed copy, pay for shipping twice, and have to go to a store to return the first book.
The first time I ordered the book, I paid the online price, about $10 less. The second time, I paid the in-store price since that specific store in Omaha was selling me the book. That's understandable, but it really stunk.
I may have sent an angry tweet to Barnes and Noble customer service. I deleted it, but they still saw it. They told me to DM them the details, so I did--140 characters at a time. What a pain. As expected, which was why I deleted the tweet, they did absolutely nothing for me.
So, after returning the first book, I'm out $10. This isn't a huge amount of money, I know. But it is the lack of customer service that makes me furious.
I got the signed book today, so I'm done with that abominable company.
The funny part of this whole story is that the second book was addressed to my brother, Cory. I guess people from Omaha can't understand my thick accent. (Haha, in reality I have a Midwestern accent, which is considered the purest American accent.)
He often sends his mail to my house, but I looked at the return address and was like "Omaha? I'm getting something from there too! Wait...Barnes and Noble?!?," and I ripped that baby up. I can't imagine my brother opening up Landline. Hahahahahha